Returns and Refunds


 

How can I request a return?

You can return products to our warehouse or you can return the order to a Diffusione Tessile shop. Following are the instructions for these two return procedures:

A. Return by courier

You have 14 days from the order's delivery to return the goods using this fast, easy procedure. Note that you will be charged the shipping costs for the return.

If you are not a registered user, please contact our Customer Services Department.

If you are a registered user, you can send the return request directly from the My Account area:

Can I return any product, even if I only changed my mind?

You have 14 days from when your order was delivered to request a return, whatever the reason.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.

Can I change the size or colour of a product?

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products, get your refund and make a new purchase.
 

I have received a damaged or faulty product. What should I do?

If there are any defects you can return the item easily. If you are a registered user, log in to the My Account section, go to My Orders, select "Request Return" and specify your problem.

If you are not a registered user, please contact our Customer Services Department.

After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.